The USER may exercise the right of return within thirty (30) calendar days after
receiving the product.
Request for Refund:
1. If the person makes the payment and on the same day generates the request for withdrawal. It can be refunded from the same platform (For credit card payment methods) and it will be credited that same day.
2. If the person generates the request 1 day later, it will take 30 days for the refund to be reflected.
3. In order to make the refund of the money in credit card, the customer must send a copy of ID, bank account and letter requesting the refund to the email: sales.usacarvajal.com The refund will be reflected in the customer's account in 15 working days after the request is made.
4. In order to make the refund of the money in debit cards, the customer must send a copy of ID, bank account and letter requesting the refund to the following email: sales.usacarvajal.com. The refund will be reflected in the customer's account within 30 working days after the request is made.
5. If the product received arrives incomplete, the refund that applies is 50% of the amount paid.
6. If the product is received damaged, the applicable refund is 100% and no return of the product is expected.
7. If you need to return the product by mistake or by exchange of another product, you must return the product in the same condition it was delivered (sealed and undamaged), make the return shipment and a stocking fee of USD$5.00.
8. If you need to exchange the product for a larger quantity, you must return the product in good condition and sealed, you must pay the difference to get the new product.
Replacement can be made for another product as long as the characteristics are identical as well as the price of the item to be replaced.
Damaged or defective products: products that present a manufacturing defect can be returned together with a photograph of evidence and a brief description of the problem found sent to the following e-mail: sales.usacarvajal.com. The return proceeds if the returned product meets the same conditions as described in the claim.
CONVERMEX USA CORP and/or the seller will refund the sums that have been paid to date for the fee paid, depending on the particular case, and/or in attention to the
negotiations that may arise with respect to the product.